F A Q's
Have a Question?
No doubt you have some questions, after all you want to make sure your pet gets the best care! We have listed the questions and answers our team at Granite Hill Pet Resort are most often asked. If you have a question not listed here please give our friendly team a call on 03 5629 1163 and we will do our best to provide you with the answer.
What do I need to bring?
- A current vaccination certificate: C5 for dogs and F3 or F4 for cats. The certificate must be no more than 12 months old and must have been administerd prior to 2 weeks of your check in date.
- All beds and bedding is provided by Granite Hill.
- If your dog wears a jacket during the cooler months please ensure this is clearly labeled and bring it with them.
- You may also bring a toy for them. Please understand that the kennel does not accept any responsibility for any goods brought into the kennels.
Is there a minimum stay?
Over peak times there is a minimum stay. i.e. Christmas, Easter and long weekends etc.
Weekends a minimum stay of 2 days
Long weekends a minimum of 3 days
Easter a minimum of 5 days
Christmas a minimum of 10 days
Is there a minimum stay during peak times?
Yes, over Christmas we close on the 24th December and reopen on the 3rd January (10 nights) and over Easter – Good Friday through to Easter Monday (5 nights).
Long weekends there is a minimum of 3 nights stay
School holidays there is a minimum of 3 nights stay
Easter there is a minimum of 5 nights stay
Christmas there is a minimum of 10 nights stay
Are there any days the kennel is not open to customers?
Please refer to our Opening Hours
Over Christmas we close on the 24th December and reopen on the 3rd January (10 nights) and over Easter – Good Friday through to Easter Monday (5 nights). Please note that we only open on Easter Monday between 2 – 4 pm to facilitate guest collections.
We are closed on all Public Holidays
My dogs can be aggressive to other dogs.
If you are not comfortable with your dog sharing they can have their own unit and be exercised on their own.
If your dog requires single dog accommodation, please state this at the time of booking as we have limited single dog accommodation. Single dog rates will apply.
I often hear of dogs contracting canine cough whilst holidaying.
Yes your dog is vaccinated against Canine Cough (Kennel Cough) but unfortunately this does not give total immunity to your dog.
Just as the human flu vaccine only reduces the severity of the symptoms so to with Canine Cough vaccine.
Many people believe Canine cough can only be found in kennels (Not true). It is an air borne virus that is spread via contact and be found anywhere where dogs congregate ie. dog parks, dog shows, groomers, veterinary clinics..
To reduce the risk we ensure that ALL dogs if due are vaccinated at least 2 weeks prior to their check in date. We encourage you not to let your yearly vaccines expire.
Don’t forget to give our friendly team a call if you have a question not listed here!
Is a deposit required?
Yes – a deposit of $50 per guest is required.
Long weekends $100 per dog.
School holidays a deposit of 30% of the total booking is required.
Easter the deposit is $150.
Christmas the deposit is $300.
Cancellations:
For Easter and Christmas the deposit is transferable (used within 12 month) or refundable if cancelled prior to 30 days of your check in date.
All other deposits for off peak requires 7 days cancellation notice and peak (long weekends and school holidays) 14 days cancellation notice is required before your check in date.
A $10.00 administration fee is retained for any refund required.
What methods of payment do you accept?
Cash, credit cards (excluding American Express) and EFTPOS.
May my two dogs be housed together?
Yes we recommend this as they will be much happier if kept together.
When can I inspect the facility?
Inspections are welcome between 11.00am & 2.00pm by appointment only.
Please phone the office 5629 1163 to make an appointment.
Please note there are no inspections allowed during peak boarding times due to EPA regulations these include Christmas, Easter, School Holidays and Long weekends or if the temperatures are extreme and we need to keep our guests quiet and relaxed.
Do you offer Pick up and Drop off service?
Yes we provided an air conditioned pet taxi – Mondays, Wednesdays and Fridays. Please ask the office for a price.
